Service Director
Minneapolis, MN
Full Time
Executive
Midwest Mechanical Solutions is a leading HVAC Manufacturer’s Representative firm serving the Upper Midwest. We offer the opportunity to shape and scale one of the most relationship-driven event platforms in the industry and to work in a collaborative and innovative work environment where your ideas matter.
Midwest Mechanical Solutions mission statement:
Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions
Midwest Mechanical Solutions Core Values:
The Service Director is a leadership team position within MMS requiring the ability to lead, manage and be accountable (LMA) for a growing service business, navigate tough service situations; determine next steps; find a solution quickly; and make sure the customer is satisfied in the end.
This is a “roll-up-your-sleeves” role that will include on-site technical and system experiences with some of our most exciting projects (laboratories, hospitals, etc.). We strive for great service and support for our customers after the equipment is installed. This role is to support that service by leaving the customer completely satisfied with the experience of buying from MMS. This position is exempt with an annual salary range of $160,000 to $225,000 plus bonus depending on experience and qualifications.
JOB RESPONSIBILITES
Job Qualifications:
Minimum Education and Experience
Working Conditions and Frequency:
This position is often working at active jobsites.
Requires detailed knowledge of the regulations established by government organizations such as the U.S. Environmental Protection Agency (EPA) and the U.S. Occupational Safety and Health Administration (OSHA).
We offer a competitive salary with a robust benefits package that includes 401(k), medical, dental, vision, company provided and voluntary life/AD&D insurance, PTO, short- and long-term disability insurance, vision, HSA, FSA, along with other voluntary fringe benefits.
The statements are not intended to encompass all functions and qualifications of the position; rather, they are intended to provide a general framework of the qualifications of the position. Job incumbents may be required to perform functions not specifically addressed in this job description.
At Midwest Mechanical Solutions, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified applicants for employment without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sex, sexual orientation, veteran status, citizenship, gender identity and/or expression, or any other characteristic or status protected by law.
Midwest Mechanical Solutions mission statement:
Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions
Midwest Mechanical Solutions Core Values:
- Driven/Self Motivated
- Can Do Attitude
- Team Player
- Customer Driven
- Do What’s Right
- Accountable
The Service Director is a leadership team position within MMS requiring the ability to lead, manage and be accountable (LMA) for a growing service business, navigate tough service situations; determine next steps; find a solution quickly; and make sure the customer is satisfied in the end.
This is a “roll-up-your-sleeves” role that will include on-site technical and system experiences with some of our most exciting projects (laboratories, hospitals, etc.). We strive for great service and support for our customers after the equipment is installed. This role is to support that service by leaving the customer completely satisfied with the experience of buying from MMS. This position is exempt with an annual salary range of $160,000 to $225,000 plus bonus depending on experience and qualifications.
JOB RESPONSIBILITES
- Lead, manage and be accountable (LMA) for a team consisting of a service manager, Service project managers, dispatch, service technicians and third-party service partnerships.
- Attend Leadership meetings
- Create Processes and programs for the service organization, organically if necessary.
- Approve day-to-day needs of technicians in the field indicated by the service manager. (i.e. tools, trucks, PTO, 1:1 performance review.)
- Utilize internal, external and manufacturer resources to develop a solution for system issues that arise.
- Confidently communicate with our customers regarding equipment issues discovered and share the solution MMS feels will bring an effective resolution.
- Drive issues to resolution and communicate clearly with the MMS leadership team.
- Conduct analysis to determine how service costs should be allocated. (MMS? Manufacturer? Client? Others?)
Job Qualifications:
Minimum Education and Experience
- HVAC preferred post-secondary education.
- Minimum of 10 years’ experience managing a service team/business.
- High degree of business acumen.
- High level of commitment to customer service.
- Established self-starter that has a high level of initiative and proactive approach to problems.
- Ability to manage and organize a team and effectively by assigning the right person to assess and solve issues by knowing and utilizing individual skills and strengths within the team.
- Proven ability to form long-lasting and mutually beneficial relationships with customers.
- Deep technical knowledge of HVAC and the manufacturers that serve that market. (Including use of voltmeter)
- Demonstrated ability to multitask with effective organizational skills and attention to detail in a fact paced environment.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to service-related issues.
- Ability to operate under pressure, tight deadlines and within the demands of an active job site.
- Energetic with a positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment.
- Interact professionally with other employees, customers and suppliers and work effectively as a team member.
- Strong written and verbal communication skills with both internal employees and external customers.
- Must demonstrate MMS Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what’s right and accountable
Working Conditions and Frequency:
This position is often working at active jobsites.
Requires detailed knowledge of the regulations established by government organizations such as the U.S. Environmental Protection Agency (EPA) and the U.S. Occupational Safety and Health Administration (OSHA).
We offer a competitive salary with a robust benefits package that includes 401(k), medical, dental, vision, company provided and voluntary life/AD&D insurance, PTO, short- and long-term disability insurance, vision, HSA, FSA, along with other voluntary fringe benefits.
The statements are not intended to encompass all functions and qualifications of the position; rather, they are intended to provide a general framework of the qualifications of the position. Job incumbents may be required to perform functions not specifically addressed in this job description.
At Midwest Mechanical Solutions, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified applicants for employment without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sex, sexual orientation, veteran status, citizenship, gender identity and/or expression, or any other characteristic or status protected by law.
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